NAICOM Moves to Improve Service Delivery

In a bid to give its employee a voice in the regulatory body and a sense of belonging, the National Insurance Commission (NAICOM) assembled all cadres of its staff to chat ways of improving efficiency, increase revenues and reduce expenses in the coming year. The Commission last weekend gathered its entire rank and file staff from across the nation to Abuja for a two-day retreat in order to put the ideas from the cadres of staff into use ahead of 2016 operation.

Commissioner for Insurance, Alhaji Mohammed Kari while welcoming the staff to Abuja, encouraged them to speak out on how best the Commission can function better in the coming years. Kari who expressed confidence that NAICOM will benefit the most from the retreat said, “We believe that sitting together everybody will have the confidence to speak openly because ideas should come from the bottom to the top, in most cases if you want to have a fair opinion of an organisation.

“This is an opportunity to really hear from everybody first hand. Previously we have had retreats where we have directorates retreat; each directorate will sit on their own and then come back and collect directorate resolution.” The CFI was optimistic that the Commission will not only review its past operations but will, most importantly, chat new courses for the supervisory body to boost its efficiency and service in the year ahead.

“We will take the opportunity to review the last five years, what we have done, see how much we have achieved and what we need to do more. Whatever we feel is to be carried forward, will be carried forward. Some of the issues we are looking at has to do with developing the market, strengthening the players, encouraging the stakeholders, that is, the consumers to principally benefit from the services we have been providing.”

He also informed that the Commission is tinkling with the idea of organising a directorate retreat where directorates can learn from one another in the best interest of the government institution.

“We are hoping to have director’s breakout, an open forum and a common plenary section where all issues will be discussed together thereby members of one directorate can contribute to the issues of another directorate.” “We believe we are making progress and this will give us an opportunity to have a forensic look at what we have done so far.”

Minister of Finance, Mrs. Kemi Adeosun who declared the 2015 NAICOM Staff retreat opened, said government expectation of the Commission is to make efficient use of its financial and non-financial resources available to it. My Ministry will be looking to see a strategic, efficient and effective mobilisation, allocation and use of public resources, fiscal discipline, transparency, integrity and accountability through timely reporting, monitoring and auditing across all its agencies.”

The Minister said achieving the feat is a collective effort of staff and management of NAICOM, adding, “Achieving this will require conscious efforts and sacrifices on the part of all staff. “A retreat like this would be a good starting point where all staff should dispassionately discuss how to structure NAICOM to perform more efficiently and more prudent in the management of its resources in achieving its goal.”

She warned that Government will not accept anything short of efficiency in all spheres of the Commission. “I implore you to come up with initiatives that will help turnaround your industry and your organisation in particular.”

Source: Allafrica