Customer Care Support: AIG partners B2X in Europe

B2X, the leading provider of customer care for smartphones, today announced that it is partnering with AIG to provide customer care in Europe, with initial roll out in Spain and Portugal. B2X’s door-to-door service will cover device repairs and replacements for European customers with electronic protection plans issued by AIG, one of the largest insurance companies in the world.

“B2X’s expertise in customer care and its data-driven approach will enable us to provide a best in class service experience to our customers in Europe,” said Alvaro Mengotti, general manager of AIG Iberia. “As the market for electronic insurance continues to expand we’re thrilled to have a reliable service partner that will help support our growth.”

AIG is the world’s leading insurance organization, with millions of customers across Europe. B2X will provide customer care service for the claims of all smartphones, tablets, laptops, cameras and televisions. Using B2X’s technology, the integration allows AIG to: Lower overall costs for claims; improve turnaround time; create efficiencies across the region; increase customer satisfaction

“This partnership with AIG is an exciting opportunity for B2X to leverage our expertise in the European market while expanding further in supporting the out-of-warranty insurance market,” said Dieter Weisshaar, B2X’s Chief Commercial Officer.


Source: Guardian News